Refund Policy

AYBL B.V. Refund Policy

At AYBL B.V., we are committed to providing reliable, transparent, and professional storage, terminal, logistics, and related industrial services. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them.

By engaging our services, you acknowledge and agree to the terms and conditions set forth in this policy.

Refund Conditions

Refund requests are reviewed on a case-by-case basis and will only be approved where the conditions outlined in this policy have been satisfied.

AYBL B.V. reserves the right to request supporting documentation and conduct necessary verification before any refund is approved.

Eligibility for Refunds

A customer may be eligible for a refund under the following circumstances:

  • Failure by AYBL B.V. to provide the contracted service due to reasons within our operational control.
  • Material administrative or processing errors attributable to AYBL B.V.
  • Failure to provide agreed documentation, confirmations, or service-related deliverables necessary to complete a transaction.
  • Inability to deliver the contracted service where no alternative solution can reasonably be provided.
  • Duplicate payments or overpayments made by a customer and verified by AYBL B.V.

Tank Storage and Terminal Services Guarantee

For customers utilizing our storage, terminal, and logistics services, AYBL B.V. is committed to maintaining the highest standards of operational integrity and transparency.

Should a contracted storage, handling, or terminal service fail to be provided due to circumstances directly attributable to AYBL B.V., customers may submit a refund request for the affected portion of the service, subject to verification and contractual terms.

All claims must be supported by relevant documentation, including service agreements, correspondence, invoices, and proof of non-performance where applicable.

Non-Refundable Circumstances

Refunds will generally not be granted in the following situations:

  • Customer-initiated cancellation after service commencement.
  • Delays caused by customs authorities, regulatory agencies, government actions, or other third parties.
  • Force majeure events, including but not limited to natural disasters, acts of war, strikes, pandemics, port closures, or other circumstances beyond the reasonable control of AYBL B.V.
  • Errors resulting from inaccurate, incomplete, or misleading information provided by the customer.
  • Costs incurred through customer breach of contract or failure to meet agreed obligations.

Refund Request Procedure

To request a refund, customers must:

  • Submit a written refund request through our official communication channels.
  • Clearly state the reason for the request.
  • Provide all supporting documentation, including contracts, invoices, payment confirmations, and relevant correspondence.
  • Submit the request within thirty (30) days of the event giving rise to the refund claim, unless otherwise specified in the applicable service agreement.
  • Costs incurred through customer breach of contract or failure to meet agreed obligations.

Review and Approval Process

Upon receipt of a refund request, AYBL B.V. will review all submitted information and may request additional documentation where necessary.

Customers will typically receive an initial response within 5 to 10 business days. More complex cases may require additional review time.

AYBL B.V.’s decision regarding refund eligibility shall be made in accordance with the applicable service agreement and this Refund Policy.

Refund Processing

If a refund is approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Processing times may vary depending on the financial institution or payment provider.
  • Approved refunds are generally processed within 5 to 14 business days.
  • Applicable bank charges, transfer fees, currency conversion costs, or intermediary fees may be deducted unless the refund results solely from an error by AYBL B.V.

Non-Refundable Fees

Unless otherwise specified in a written agreement, the following fees are generally non-refundable:

  • Administrative and processing fees.
  • Third-party service fees already incurred on behalf of the customer.
  • Regulatory, inspection, certification, customs, or compliance-related charges.
  • Costs associated with customer-requested modifications, delays, or cancellations.

Limitation of Liability

Refunds provided under this policy shall constitute the sole remedy available to the customer concerning the affected service. AYBL B.V. shall not be liable for indirect, incidental, consequential, or special damages unless otherwise required by applicable law.

Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact AYBL B.V. through the contact details provided on our official website.

AYBL B.V. reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will become effective upon publication on our website.